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ITIL-4-BRM Valid Exam Cost - Valid Exam ITIL-4-BRM Blueprint

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Topic
Details

Topic 1

Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.

Topic 2

Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

Topic 3

Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

Topic 4

Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

Topic 5

Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which activity is the responsibility of the 'sponsor' role?

A. Takes responsibility for the outcomes of service consumption
B. Authorizes the budget for service consumption
C. Uses the service
D. Defines the requirements for a service

Answer: B

Explanation:
The sponsor is the individual who secures and authorizes funding for service consumption, ensuring that the necessary budget is allocated.

NEW QUESTION # 20
A small organization's problem management practice has been assessed at capability level 2, with only one criterion met at level 3.
Which TWO factors should this organization consider MOST in the context of the
"Where do we want to be?" step in the continual improvement model?
1. The costs and time required to achieve level 3
2. How to achieve level 5 for the practice
3. The impact of missing capabilities on the business
4. How to improve all four dimensions of service management at once

A. 2 and 4
B. 3 and 4
C. 1 and 3
D. 1 and 2

Answer: C

Explanation:
In setting improvement targets, the organization should weigh the costs and time required to reach Level 3 (factor 1) and understand how the missing capabilities currently impact the business (factor 3), ensuring that objectives are both feasible and aligned with business priorities.

NEW QUESTION # 21
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?

A. Coordinating interactions between the service provider and service consumer
B. Managing business relationship exceptions
C. Maintaining business relationship models
D. Developing business relationship models

Answer: A

Explanation:
Both the business relationship manager and agents collaborate to coordinate interactions between the service provider and service consumer, ensuring seamless communication and alignment.

NEW QUESTION # 22
Which BEST describes the service relationship journey?

A. The actions that service consumers undertake to be able to use a provider's services
B. The steps a service consumer and a service provider undertake together to co-create value
C. The experience consumers have as a result of service interactions with a service provider
D. The actions that a service provider undertakes to build a relationship with service consumers

Answer: B

Explanation:
The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.

NEW QUESTION # 23
Which is an example of 'Reviewing the VoC program'?

A. Interpreting feedback from customers about the performance of a service and prioritizing actions
B. Performing regular reviews of 'Voice of the customer' activities
C. Implementing improvements to a business relationship journey
D. Surveying customers about their opinions of a new software application

Answer: B

Explanation:
Reviewing the VoC program means conducting periodic evaluations of the overall Voice of the Customer activities to ensure the program remains effective and aligned with objectives.

NEW QUESTION # 24
......

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