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H21-287_V1.0 Certification Dump - Updated H21-287_V1.0 Test Cram

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q88-Q93):

NEW QUESTION # 88
Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?

A. An Omni-channel Interaction Journey Report
B. The real-time wallboard.
C. The agent performance report.
D. A separate report for each channel.

Answer: A

NEW QUESTION # 89
When designing an AICC solution for a global enterprise, which factor is most important for ensuring consistent service levels across all regions?

A. Forcing all agents to work in the same time zone.
B. Centralized management and monitoring with localized configuration where needed.
C. Using a single, global SIP trunk provider.
D. Using the same hardware in every data center.

Answer: B

NEW QUESTION # 90
When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?

A. Reinstall the UAP software on all agent computers.
B. Check the IVR prompts.
C. Restart the CTI server.
D. Check the connectivity and status of the authentication/AAA server.

Answer: D

NEW QUESTION # 91
In AICC, what is the "customer journey"?

A. The route taken by a call through the network.
B. The path a customer takes through the IVR menu during a single call.
C. The complete sequence of touchpoints a customer has with the contact center across all channels over time.
D. The training process for new agents.

Answer: C

NEW QUESTION # 92
What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?

A. It is the simplest to manage.
B. It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.
C. It is always the cheapest option.
D. It does not require an internet connection.

Answer: B

NEW QUESTION # 93
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