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ServiceNow CTA Exam Syllabus Topics:

Topic	Details
Topic 1	Flipped Classroom: In this section, the exam focuses on Learning Facilitators and describes the flipped classroom model implemented in the CTA program. Candidates will first engage in self-paced learning before attending weekly virtual sessions. During these sessions, they will collaborate on case studies and present their findings, enhancing their technical skills and group collaboration through practical application.
Topic 2	Cohort Model: This section measures the skills of ServiceNow Technical Architects and covers the cohort-based learning approach utilized in the CTA program. Candidates will engage in peer-to-peer learning, allowing for the exchange of ideas and the development of professional relationships. The cohort model emphasizes building a network among students, which can be beneficial during and after the program.
Topic 3	Maintaining Your Certification: Targeted at Certified Technical Architects, this section covers the CTA Certification requirements. Candidates must participate in a professional alumni program and complete an annual maintenance exam to ensure their skills remain current. This ongoing education and networking opportunity is crucial for professional growth within the ServiceNow ecosystem.
Topic 4	Capstone Assessment: This section is aimed at Certification Candidates and highlights the importance of the Capstone Assessment in the CTA program. Candidates will apply their knowledge to real-world scenarios through a comprehensive exam that includes both performance-based assessments and knowledge exams. Completing this assessment is essential for earning the CTA certification.

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q27-Q32):

NEW QUESTION # 27
What should be included in the go-live planning to handle and manage potential risks?

A. A schedule for user training and support sessions.
B. A detailed communication plan for all stakeholders.
C. A list of key performance metrics to track the performance.
D. A back-out plan and mitigation plan for unforeseen circumstances.

Answer: D

Explanation:
To effectively manage risks during a go-live, it's essential to have a back-out plan and mitigation plan for unforeseen circumstances. This includes:
Back-out Plan: A detailed procedure for reverting to the previous system or version if the go-live encounters critical issues.
Mitigation Plans: Prepared responses for anticipated risks (e.g., data migration errors, performance issues, user resistance). These plans outline steps to address these risks if they occur.
Risk Assessment: A thorough risk assessment should be conducted before the go-live to identify potential risks and their likelihood.
Why not the other options?
A: A list of key performance metrics to track the performance: While performance monitoring is important, it's not the primary element for managing risks.
C: A detailed communication plan for all stakeholders: Communication is crucial, but it's a separate component of the go-live plan.
D: A schedule for user training and support sessions: User training and support are important but not directly related to risk management.

NEW QUESTION # 28
What are the advantages of a 5-stack instance structure that consists of development, quality assurance, user acceptance testing, staging, and production?
Choose 3 answers

A. Deployment testing
B. Increased parallel activity
C. Lower maintenance effort
D. Single Dev track
E. Staging instance for troubleshooting

Answer: A,B,E

Explanation:
A 5-stack instance structure (dev, QA, UAT, staging, production) provides several advantages:
A: Staging instance for troubleshooting: The staging instance closely mirrors the production environment, allowing for thorough testing and troubleshooting of changes before they are deployed to production.
C: Deployment testing: Each instance serves a specific testing purpose (QA for functional testing, UAT for user acceptance testing), ensuring comprehensive validation before production deployment.
D: Increased parallel activity: Different teams can work simultaneously in their respective instances, increasing development and testing efficiency.
Why not the other options?
B: Lower maintenance effort: A 5-stack structure can actually increase maintenance effort due to the need to manage multiple instances.
E: Single Dev track: A 5-stack structure typically supports multiple development tracks or branches.

NEW QUESTION # 29
What type of testing is characterized by an unplanned approach where the tester's understanding and insight are the most important factors?

A. Performance testing
B. Ad hoc testing
C. Load testing
D. Usability testing

Answer: B

Explanation:
Ad hoc testing is characterized by an unplanned, informal approach where testers rely on their knowledge and intuition to explore the software and identify potential issues.
Key characteristics of ad hoc testing:
No predefined test cases: Testers don't follow specific scripts or steps.
Exploratory in nature: Testers freely explore the software, trying different actions and inputs.
Relies on tester experience: The effectiveness of ad hoc testing depends on the tester's understanding of the software and their ability to identify potential problem areas.
Why not the other options?
A: Usability testing: Focuses on user experience and follows a structured approach.
B: Performance testing: Evaluates system performance under different conditions (e.g., load, stress).
D: Load testing: A type of performance testing that simulates heavy user load.

NEW QUESTION # 30
How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow CMDB?

A. Using predefined templates
B. Importing data from external sources
C. Extending other classes
D. Using IntegrationHub ETL

Answer: C

Explanation:
The most common and recommended way to create new CI classes in ServiceNow is byextending existing classes. This leverages the existing data structure and relationships within the CMDB.
Here's why this approach is preferred:
* Inheritance:Extending a class allows the new class to inherit attributes and relationships from the parent class, ensuring consistency and reducing redundancy.
* Data Model Integrity:It helps maintain the integrity of the CMDB data model by building upon the established CSDM framework.
* Customization:Extending classes provides flexibility to add specific attributes and relationships that are unique to the new CI class.
Why not the other options?
* A:While importing data can populate the CMDB, it's not the primary method for creating new CI classes and their relationships.
* B:ServiceNow does not offer predefined templates for creating new CI classes.
* C:IntegrationHub ETL is a powerful tool for data integration, but it's primarily used for data transformation and loading, not for creating new CI classes.

NEW QUESTION # 31
What are the recommended error handling strategies for ServiceNow integrations?
Choose 3 answers

A. Create email notifications for all integration errors
B. Log all errors to a centralized location
C. Ignore minor errors to reduce system load
D. Establish a process to review and monitor errors
E. Classify errors into specific categories

Answer: B,D,E

Explanation:
Effective error handling is crucial for maintaining the reliability and stability of ServiceNow integrations.
Recommended strategies include:
B: Establish a process to review and monitor errors: Regularly review integration logs and error reports to identify trends, potential issues, and areas for improvement.
C: Classify errors into specific categories: Categorizing errors (e.g., data errors, connection errors, authorization errors) helps with troubleshooting and identifying root causes.
E: Log all errors to a centralized location: Maintain a centralized log of all integration errors for analysis and troubleshooting. This provides a comprehensive view of integration health.
Why not the other options?
A: Ignore minor errors to reduce system load: Ignoring errors can lead to data inconsistencies and integration failures. All errors should be addressed appropriately.
D: Create email notifications for all integration errors: While notifications can be useful for criticalerrors, sending emails for all errors can lead to alert fatigue and may not be the most efficient way to manage errors.

NEW QUESTION # 32
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